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Japanese Customer Care Agent

Jackpotjoy group, is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Costa Bingo, Vera&John, Botemania, Starspins, and Intercasino. We are a passionate team of Winners creating Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World.

We are looking for a Japanese Customer Care Agent to help us deliver a superior gaming experience to our customers. The goal is to build and improve customer value, satisfaction, and loyalty through direct customer interaction.

We are looking for an outgoing, hardworking, and fun individual whose personality and skills shine the brightest at all times - this is a shift base role hence a perfect career possibility for a socially dynamic, networking and charismatic person.

Key responsibilities:

  • Nurture and support player relationships via e-mail, and live chat
  • Support and contribute to our CRM infrastructure
  • Participate in the planning of customer engagement initiatives
  • Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
  • Monitor campaigns and promotions across all allocated customer touch points
  • Receive, handle, and translate customers’ KYC documents
  • Be the point of contact for your regional Country Manager

Essential requirements:

  • Native and business level of Japanese
  • Intermediate to fluent level of written and spoken English
  • Strong communication and interpersonal skills
  • Strong writing skills (spelling & grammar)
  • Ability to write content in a creative and catching manner
  • Basic knowledge of Microsoft Word and Excel

Desirable requirements:

  • Previous customer care experience
  • iGaming experience

The ideal candidate should be a team player who can form positive relationships with employees at all levels of the business. You should be resilient and approachable with the ability to work successfully in a dynamic, fast-paced environment. We are looking for someone with a proactive mindset who’s willing to contribute to our growing team.

Why join us? 

Relocation opportunities: 

Does this sound like the perfect role for you, but you’re not based in Malta? Fear not!
If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package and full visa support to help you settle here.

Fast career track:

Do you know where you want to be in five years’ time? Then tell us! We love a long-term
plan and will do our best to help you get there

Amazing colleagues:

Hey, we have to spend eight hours a day together. That’s over 2,000 hours a year. They don’t
just need to be pretty awesome people, they need to be the best of the best

English language lessons:

You have the opportunity to continue learning English when you work with us. Professional
language lessons are organized at the office and are completely free! 

Health insurance & gym allowance:

Your health and well being are of utmost importance to us, so you will also
benefit from a company sponsored private health insurance scheme for yourself
and your direct dependents (spouse and children), as well as a yearly allowance on your fitness-related expenses.

Added benefits:

A company phone after a successful probation.  breakfast at the office, monthly massage,
monthly office BBQ, and quarterly social events – these are some of the extra benefits you’ll enjoy when you join Jackpotjoy Group.

We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

Do you want more information? Please contact Heidi on Heidi.Trinh@jpj.com

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Malta

The Emporium, Triq C. De Brocktorff, Msida
Malta Directions

Why join us?

  • Relocation opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full ownership

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing colleagues

    Hey, we have to spend 8 hours a day together. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best.

Office Culture & Environment

We pride ourselves on being one of the most dynamic multi-brand online casinos, with an ambition to bring the Jackpotjoy Group winning feeling to the world.

We're well on our way to becoming a world-wide player, thanks to a team of over 350 awesome and talented individuals, across 12 offices globally - on a mission to drive us towards being the best in the business. 

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.

email
@jpj.com
  • Carlo
  • Federico Milanetti
  • Francesca
  • Heidi Trinh
  • Kari
  • Kate Walker
  • Kristofer Muscat
  • Lisa Galea
  • Luke
  • Mark Borg
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