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UK Customer Care Agent

Jackpotjoy group, is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Costa Bingo, Vera&John, Botemania, Starspins, and Intercasino. We are a passionate team of Winners creating Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World.

The Customer Support Agent’s main focus is to support and actively drive the achievement of superior customer experiences, whereby building and improving customer value, satisfaction & loyalty, through direct customer interaction and company wide engagement in customer experience focused improvements and innovations.

The Customer Support Agent will pro-actively engage with customers for the purpose of extending the depth & breathe of our customer relations and to actively identify and/or support, solve and prevent poor customer experiences.

The Customer Support Agent is authorized to receive and handle customer due diligence documentation.

Key objectives and responsibilities:

  • Nurture and maintain player relationships through pro-active engagement via phone, e-mail and live chat
  • Participate in quarterly assessments whereby various projects will be discussed and assigned
  • Active pursuit and sharing of customer knowledge
  • To support and leverage our CRM infrastructure
  • Partake in the planning of customer engagement initiatives
  • Facilitate resolutions to customer queries and issues brought forward while actively striving to achieve a “one correct answer” across all channels
  • Assist in the alignment of campaigns/promotions across all customer touch points allocated for each campaign/promotion
  • Receive, handle and translate customer KYC documents
  • Implement everyday improvement

Essential skills and experiences relevant to the role:

  • Fluent level of spoken and written English
  • Able to write content in a creative and catching manner
  • Basic knowledge of Microsoft Word and Excel

Personality:

  • Outstanding interpersonal skills and the ability to establish positive relationships with employees at all levels of the business as well as external partners
  • Resilient, approachable with the ability to work successfully in a dynamic, fast paced environment
  • Ability to operate as a team player, with a flexible and positive attitude
  • Always operates with the highest levels of honesty, integrity and fidelity, acting in the best interest of the business at all times
  • Ability to work to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure

Benefits:

We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

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Department

Malta

The Emporium, Triq C. De Brocktorff, Msida
Malta Directions

Why join us?

  • Relocation Opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full Responsibility

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing Colleagues

    Hey, we have to spend 8 hours a day together. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best.

Office Culture & Environment

We pride ourselves as being one of the most dynamic multi brand, online casinos and settling for nothing but the best.

Our ambition is to be a world-wide player and we are well on our way. This ambition is driven by a team of awesome and talented individuals, each having their own superpower and contributing towards making us the best in the business.

When people join the team, they stick around and never look back. We firmly believe that going to work should be a positive experience and we do our very best to make sure that our employees are happy.

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.

email
@jackpotjoygroup.com
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