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Gaming Services Coordinator

Jackpotjoy group, is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Costa Bingo, Vera&John, Botemania, Starspins, and Intercasino. We are a passionate team of Winners creating Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World.

The Gaming Services Co-ordinator role is one of the highly valued opportunities within our group! We are proud of our games and we want you to be as proud as we are – as our aim is to ensure our customer’s experience The Jackpotjoy Winning Feeling. If you are a meticulous, detailed-oriented individual with a passion for casino and bingo games please read on.
The successful candidate will be reporting to our Gaming Operations Manager.


  • Responsible for logging, reviewing, following up and closing game related incidents.
  • Ensure that a good level of communication is maintained between game providers and relevant internal departments to resolve incidents and other game related issues in a timely manner.
  • The successful candidate should have a thorough understanding of casino game play and rules in order to assist with any queries.
  • Responsible for logging game and provider downtime and availability.
  • Provide 2nd line support for game-related issues. Assist Gaming Operations Manager to hold monthly incident support meetings with different offices. Support the Compliance teams with reports covering provider incidents, downtime and other issues to the gaming authorities in a timely manner.   Responsible for releasing games across multiple sites, including UK and Danish sites.
  • Assist the Gaming Operations Manager with following up on a wide variety of short and long-term projects.
  • Responsible for ensuring that all Gaming Services shared documentation is kept up to date.
  • Assist with game testing on a consistent basis.
  • Occasional travel could be required as well as occasional participation in gaming related events outside regular office hours. Monitor for compliance-related issues and assist in creating new processes for regulatory changes to ensure we adhere to our license requirements across all markets.

Skills Required:

  • Be hard working and motivated, with a willingness to learn.
  • Have a good attention to detail and be highly focused.
  • Be able to work both on your own initiative and as part of a team.
  • Have an outgoing, confident and social nature.
  • Possess excellent communication in English (both verbal and written).
  • Be comfortable project managing internal and external stakeholders.
  • Be proficient in using Microsoft Office.
  • Have a basic knowledge of casino games.


We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!


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The Emporium, Triq C. De Brocktorff, Msida
Malta Directions

Why join us?

  • Relocation Opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full Responsibility

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing Colleagues

    Hey, we have to spend 8 hours a day together. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best.

Office Culture & Environment

We pride ourselves as being one of the most dynamic multi brand, online casinos and settling for nothing but the best.

Our ambition is to be a world-wide player and we are well on our way. This ambition is driven by a team of awesome and talented individuals, each having their own superpower and contributing towards making us the best in the business.

When people join the team, they stick around and never look back. We firmly believe that going to work should be a positive experience and we do our very best to make sure that our employees are happy.

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

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