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Head of UX Insight & Delivery

Jackpotjoy group, is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Costa Bingo, Vera&John, Botemania, Starspins, and Intercasino. We are a passionate team of Winners creating Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World

Our Gaming Product Office is serious about good UX and is now looking for a hands-on Head of UX Insight and Delivery based in Malta.

The ‘Delivery’ side of the UX department is based in Sweden working closely with agile teams executing the overall product roadmaps. The Head of UX will set direction for the UX Delivery teams with a solid background in managing remote teams and agile delivery processes.

The ‘Insights’ part of the department is a new initiative with the purpose of establishing intuitive visualization of core user journeys and associated UX metrics. The Head of UX is expected to take a hands-on approach in putting in place appropriate tools and reports to achieve this goal, and to adopt a view of continuous optimization that will drive the UX experience of our products into the very forefront of the industry.

Reporting directly to Chief Product Officer, the core responsibilities will be to focus on the strategic aspects of UX Delivery as well as establishing an industry leading Insights capability within our ambitious organization.


  • Define the overall UX strategy and vision for our products;
  • Maximizing and developing the UX Team potential by bridging the different locations through common goals and shared processes.
  • Liaising with team managers on a regular basis in order to ensure optimal individual development.
  • Fully understanding the competitive landscape within the industry and providing top notch, innovative and cutting-edge solutions for our products UX Design.
  • Acting as catalyst for optimization of existing and new product optimizations by partnering up with both Product and Development teams.
  • Developing and maintaining UX work processes that enable the teams to iterate and refine competitive solutions that improve usage, satisfaction, and company revenue.
  • Having a data driven attitude - embracing A/B and usability testing to fully develop great design and interaction solutions to continually improve our user experience.
  • Having the ability to lead user research and customer journey mapping techniques, ultimately introducing these approaches within the business.


  • 6+ years working within UX
  • Proven leadership experience in the field, ideally 3+ years.
  • Expert understanding of interaction, usability and UX design principles and the tools used to produce these.
  • Thorough knowledge of UX research methods (quantitative and qualitative) and how best to apply them within the development process.
  • Able to liaise with different stakeholders, maintaining optimal communication lines between all parties involved.
  • Advocating a user experience centered mindset across the company.
  • To be completely up to date with the latest industry and sector trends, ensuring we are ahead of the curve when it comes to UX innovation.
  • Able to present case studies and the thought process behind the decisions made.
  • Ability to work closely with senior stakeholders throughout the business.
  • Availability to travel frequently between different office locations.


We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

JPJ Group is a product driven company, seeking to amaze our customers by providing unique and engaging experiences.  We strive for rapid time to market and quick response to customer feedback, and work in Agile methods to deliver value to our operators and customers. 

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Why join us?

  • Relocation opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full ownership

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing colleagues

    Hey, we have to spend 8 hours a day together. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best.

Office Culture & Environment

We pride ourselves on being one of the most dynamic multi-brand online casinos, with an ambition to bring the Jackpotjoy Group winning feeling to the world.

We're well on our way to becoming a world-wide player, thanks to a team of over 350 awesome and talented individuals, across 12 offices globally - on a mission to drive us towards being the best in the business. 

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

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