facebook tracking

DACH VIP Account Manager

Jackpotjoy Group is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Costa Bingo, Vera&John, Botemania, Starspins, and Intercasino. With revenues in excess of £300 Million and offices across 3 continents, we are a truly global company. We are a passionate team of Winners making Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World. 

Reporting to the Head of VIP, the ideal candidate will be responsible for the handling, retention and development of a portfolio of high value VIP players in the DACH region

This role will entail individual management of key VIP players and prospective VIP, and in so doing performing towards defined KPIs and strict targets.

Key objectives and responsibilities:

  • Develop personal relationships with elite players and potential VIPs, and build individual account plans
  • Perform daily Market Maintenance checks to ensure appropriate and regular contacts were made with VIP accounts of all levels
  • Set up bonuses for VIP players according to guidelines
  • Design, communicate, and execute promotions and campaigns that are relevant to the market and player segment, together with the Content and CRM teams
  • Design, execute, and host events that both reward and generate further value from VIP segments
  • Handle all event logistics for the host and VIP guests, including flights, transfers, accommodation, meals, location scouting, supplier management, and contingency plans
  • Own and follow Source of Wealth and RG processes, ensuring all VIP players meet the requirements of the local Gaming Commission policy while minimizing interruption to their playing experience
  • Own and resolve VIP complaints and escalations, and manage all VIP communication that may come in via other channels
  • Achieve and report on the performance of VIP players, budgets, and costs versus targets
  • Build and maintain player profiles – analyse VIP behaviour/gameplay of players to optimise operational activities
  • Liaise with other teams and departments to implement solutions for the region
  • Work closely with the Country Manager to support the regional strategy 

Essential skills and experiences relevant to the role:

  • Native German speaker with professional communication skills via phone and email
  • Strong level of written and spoken English
  • Proven experience of building and managing relationships with I-gaming VIPs
  • Flexible to service key accounts via phone, SMS, email, etc. outside of standard work hours, when required
  • Experience in cross departmental collaboration
  • Strong organisational skills and experience of balancing multiple projects
  • Strong analytical and cost management skills
  • Ability to work autonomously and to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure
  • Available to travel monthly
  • Marketplace awareness and understanding of local trends

Desirable skills, experiences or other relevant to the role:

  • Experience in offline VIP events and hospitality
  • Experience in casino product
  • Experience of account management

Personality:

  • Outstanding interpersonal skills and the ability to establish positive relationships with employees at all levels of the business as well as external partners
  • Resilient, approachable with the ability to work successfully in a dynamic, fast paced environment
  • Ability to operate as a team player, with a flexible and positive attitude
  • Always operates with the highest levels of honesty, integrity and fidelity, acting in the best interest of the business at all times
  • Sociable and friendly
  • Adopts a “hands on” approach

Benefits:

We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Office Culture & Environment

We pride ourselves on being one of the most dynamic multi-brand online casinos, with an ambition to bring the Jackpotjoy Group winning feeling to the world.

We're well on our way to becoming a world-wide player, thanks to a team of over 350 awesome and talented individuals, across 12 offices globally - on a mission to drive us towards being the best in the business. 

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.

email
@jpj.com
Teamtailor

Applicant tracking system by Teamtailor