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IT Operations Engineer

Jackpotjoy group, is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Costa Bingo, Vera&John, Botemania, Starspins, and Intercasino. We are a passionate team of Winners creating Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World.

Key Responsibilities

  • Work on a roster basis to ensure 24/7 support coverage for key services.
  • Monitor and support the production environment and core services.
  • Identify, resolve or escalate any anomalies before any form of service degradation/downtime is experienced.
  • Ensure that assigned or escalated requests to other internal teams or 3rd party service providers are adequately followed-up.
  • Monitor and oversee all incoming service requests, alerts, events and incidents.
  • Proactively monitor the company’s datacentres, infrastructure and systems.
  • Maintain and improve the NOC monitoring tools.
  • Review monitoring data and present recommendations.
  • Coordinate all communication for production incidents.
  • Automate repetitive support processes.
  • Assist in streamlining internal processes.
  • Recommend improvements to solve any potential shortcomings.

Experience and skills

  • Excellent communicator, analytical and organised.
  • Driven and result oriented.
  • Strong customer focus and knowledge of IT Service Management standards and processes.
  • Good knowledge of system and network management practices.
  • At least 2 years of experience working in a similar support function.
  • Exposure to technologies such as Jira, Confluence, Zabbix, Grafana. AppDynamics, Graylog and Pingdom.
  • ITIL Foundation Certified.


We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best risk teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

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The Emporium, Triq C. De Brocktorff, Msida
Malta Directions

Why join us?

  • Relocation Opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full Responsibility

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing Colleagues

    Hey, we have to spend 8 hours a day together. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best.

Office Culture & Environment

We pride ourselves as being one of the most dynamic multi brand, online casinos and settling for nothing but the best.

Our ambition is to be a world-wide player and we are well on our way. This ambition is driven by a team of awesome and talented individuals, each having their own superpower and contributing towards making us the best in the business.

When people join the team, they stick around and never look back. We firmly believe that going to work should be a positive experience and we do our very best to make sure that our employees are happy.

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

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