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VIP Team Lead

Jackpotjoy Group is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Costa Bingo, Vera&John, Botemania, Starspins, and Intercasino. With revenues in excess of £300 Million and offices across 3 continents, we are a truly global company. We are a passionate team of Winners making Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World.

The VIP Team Lead will report into the Head of Lifecycle Optimization and be responsible for the strategy execution and the development of the VIP team. He or she will also maintain close cooperation with other departments such as CS, Compliance, CRM, and Product to ensure that the VIP strategy is translated to and integrated with all areas of the business. 

Key objectives and responsibilities:

  • Strategy Execution


    • Achieve and report on the overall performance of VIP team
    • Ownership of the VIP budget, target, and bonus costs
    • Work with other departments across the business to ensure a seamless integration
    • Be involved in loyalty, segmentation, RG, LTV, and potential VIP development
    • Work with country managers to support regional and brand strategies
    • Be Familiar with the risk, RG, and SOW requirements in each market
  • Team Management


    • Manage & develop the VIP team
    • Support team in maintaining relationships with elite players
    • Manage and resolve any VIP escalations from the team
    • Maintain and explain VIP dashboards and reports
    • Improve the player profiling system and integrate results into the team’s operational activities
    • Work with Legal to manage and document all supplier contracts (SA, SLA, NDA, GDPR)
    • Develop and execute training programs for all new starters and Customer Support
    • Monitor VIP event and hosting preparations
    • Set strategy for Potential VIP development
    • Manage VIP bonus programs and costs

Essential skills and experiences relevant to the role:

  • Proven experience of building and managing relationships with I-gaming VIPs
  • Strong analytical background with proven track record of hitting & exceeding commercial targets
  • Comfortable with data interpretation, visualization, and reporting
  • Familiar with segmentation, journeys, and potential VIP development
  • Experience in cross departmental collaboration
  • Strong organisational skills and experience of balancing multiple projects
  • Strong leadership capabilities and experience in managing teams
  • Ability to work autonomously and to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure
  • Marketplace awareness and understanding of trends
  • Excellent communication skills (written, verbal and presentation)

 

Benefits:

We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Why join us?

  • Relocation opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full ownership

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing colleagues

    Hey, we have to spend 8 hours a day together. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best.

Office Culture & Environment

We pride ourselves on being one of the most dynamic multi-brand online casinos, with an ambition to bring the Jackpotjoy Group winning feeling to the world.

We're well on our way to becoming a world-wide player, thanks to a team of over 350 awesome and talented individuals, across 12 offices globally - on a mission to drive us towards being the best in the business. 

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.

email
@jpj.com
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