facebook tracking

Responsible Gaming Officer - Swedish Speaking

Jackpotjoy Group is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Costa Bingo, Vera&John, Botemania, Starspins, and Intercasino. With revenues in excess of £300 Million and offices across 3 continents, we are a truly global company. We are a passionate team of Winners making Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World. 

We are currently looking for a Swedish Speaking RG Officer who will be responsible for handling all cases relating to problem gaming, self-exclusion and underage gamblers. You will continually review and improve existing policies and procedures to ensure compliance with the relevant regulatory bodies as well as work with the Training team to provide ongoing training to customer service staff.

Key Responsibilities & Accountabilities:

  • Handle all Responsible gaming cases while liaising with internal departments and making detailed logs of each case.
  • Interacting with customers via chat, email, phone and other channels
  • Review and monitor the current responsible gaming programs and the effectiveness of those programs.
  • Recommend policies and procedures to enhance the effectiveness of those programs.
  • Ensure Responsible Gaming is an integral part of the daily operations in everything, from customer service to marketing and technical enhancements.
  • Educate and provide information to all staff in Responsible Gaming strategies and procedures.
  • Promote awareness of responsible gaming issues.
  • Ensure Compliance with Responsible Gaming Legislative Requirements.

Skills:

  • Fluency in both written and oral English and Swedish
  • Responsible Gaming experience would be a plus, on the job training will be given.
  • In-depth knowledge of responsible gaming regulations in relevant markets.
  • Excellent problem solving and analytical thinking/innovation.
  • Exceptional time management and multi-tasking skills
  • Ability to draft & update the policies and procedures of the Company ensuring Compliance.
  • Handling of licensing application & maintenance.
  • Deal with all Regulatory bodies on all Compliance matters.
  • Commitment to continuous improvement
  • Some understanding of AML requirements would be beneficial
  • Participate in general company administration.

Personality:

  • Outstanding interpersonal skills and the ability to establish positive relationships with employees at all levels of the business as well as external partners essential.
  • Resilient, approach to working in a dynamic, complex and often hectic environment
  • Proven track record of making decisions and problem solving
  • Always operates with the highest levels of honesty, integrity and confidentiality, acting in the best interest of the business at all times
  • Ability to work to tight deadlines, effectively prioritise and deliver to a high standard whilst under pressure.
  • If you are fun, reliable and quirky and feel you have what it takes to fill the role, we want to hear from you.

Benefits:

We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Why join us?

  • Relocation opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full ownership

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing colleagues

    Hey, we have to spend 8 hours a day together. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best.

Office Culture & Environment

We pride ourselves on being one of the most dynamic multi-brand online casinos, with an ambition to bring the Jackpotjoy Group winning feeling to the world.

We're well on our way to becoming a world-wide player, thanks to a team of over 350 awesome and talented individuals, across 12 offices globally - on a mission to drive us towards being the best in the business. 

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.

email
@jpj.com
Teamtailor

Applicant tracking system by Teamtailor