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VIP Specialist (NO)

Jackpotjoy Group is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Costa Bingo, Vera&John, Botemania, Starspins, and Intercasino. With revenues in excess of £300 Million and offices across 3 continents, we are a truly global company. We are a passionate team of Winners making Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World. 

Reporting to the VIP Team Lead, the ideal candidate will be responsible for the handling, retention and development of a portfolio of high value VIP players.

This role is accountable for the daily analysis, management, and tactical execution of the VIP strategy in Norway. The VIP Specialist will also be responsible for some 1:1 hosting to develop relationships with our key players.

You will be expected to:

  • Develop personal relationships with select VIP players, and build individual account plans
  • Daily monitor and analyses of Winners, Retention, and Closed accounts, and follow up with appropriate actions
  • Set up bonuses for VIP players according to guidelines
  • Support the design, communication, and execution of promotions and campaigns
  • Liaise with the CRM team to set up promotions and communication emails
  • Support the design, execution, and hosting of events 
  • Support the arrangement of event logistics, including flights, transfers, accommodation, meals, location scouting, and contingency plans
    Monitor VIP Teams chats and emails, including during weekends and evenings, when required
  • Monitor the Loyalty and VIP inbox to ensure all player communication is handled and relayed to the correct contact
  • Support other VIP regions, when required
    Work closely with the Country Manager to support the regional strategy 

Role Requirements:

  • Native Norwegian speaker with professional communication skills via phone and email
  • Strong level of written and spoken English
  • Flexible to provide service via phone, SMS, email, etc. outside of standard work hours, when required
  • Experience in cross departmental collaboration
  • Strong organisational skills and experience of balancing multiple projects
  • Strong analytical skills
  • Ability to work autonomously and to tight deadlines, effectively prioritise and deliver to a high standard whilst under pressure
  • Available to travel
  • Gaming experience within VIP/Retention will be considered an asset but is not a requirement 

Benefits:

We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Why join us?

  • Relocation opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full ownership

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing colleagues

    Hey, we have to spend 8 hours a day together. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best.

Office Culture & Environment

We pride ourselves on being one of the most dynamic multi-brand online casinos, with an ambition to bring the Jackpotjoy Group winning feeling to the world.

We're well on our way to becoming a world-wide player, thanks to a team of over 350 awesome and talented individuals, across 12 offices globally - on a mission to drive us towards being the best in the business. 

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.

email
@jpj.com
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