facebook tracking

Risk & Fraud Shift Lead

Jackpotjoy group, is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Costa Bingo, Vera&John, Botemania, Starspins, and Intercasino. We are a passionate team of Winners creating Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World. 

The Payments & Risk Department is made up of three teams: the risk & fraud team, which acts as our anti-fraud front line, the AML team, which focuses on SOF, SOW and risk assessing customers from an affordability perspective, and the payments product team. The Risk & Fraud Shift Lead is responsible for the daily operations, work quality and staff development of the Risk & Fraud Team. You will be reporting to the Risk & Fraud Manager and your daily duties would entail the following:


  • Act as a constant point of reference for any queries or escalations made by the team on a daily basis, most importantly when the Manager is not present and outside of office hours
  • Drive the recruitment process for the department and ensure new employees assigned to you are onboarded efficiently
  • Assist your line manager with training and other ad-hoc administrative duties
  • Be a reliable and effective liaison with Customer Services, RG, AML and other operational teams to resolve any issues
  • Own the chargeback management and representation process. Keep our internal chargeback records updated and provide the team with fraud and MO insights on a monthly basis.
  • Detect fraud trends through reporting and analyse discovered fraud patterns.
  • Conduct quality checks on a monthly basis for the analysts reporting to you and mentor them to improve both on the qualitative aspect but also on the soft skills
  • Take the lead on reviewing and maintaining all Risk department processes and ensure they are updated at all times. Conduct a quarterly review of all the Risk pages on wiki.
  • Maintain department SLAs and help sustain operational performance level by distributing workload effectively
  • Maintain a productive agent evaluation process focused on work quality and personal development
  • Develop strategies to promote team member adherence to local regulations and department performance goals
  • Make constant tool and technical recommendations in order to improve our way of working
  • Keep abreast with the latest fraud detection techniques in the industry
  • Keep your line manager informed of task accomplishment, issues and status regularly


  • Outgoing personality
  • Good team player
  • Advanced Microsoft Excel skills
  • Critical and Methodical thinking
  • Technical acumen
  • Excellent decision-making skills
  • Organisational skills with attention to detail
  • Commercial awareness
  • Minimum of 2 years experience in a Risk & Fraud setup


We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Why join us?

  • Relocation opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full ownership

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing colleagues

    Hey, we have to spend 8 hours a day together. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best.

Office Culture & Environment

We pride ourselves on being one of the most dynamic multi-brand online casinos, with an ambition to bring the Jackpotjoy Group winning feeling to the world.

We're well on our way to becoming a world-wide player, thanks to a team of over 350 awesome and talented individuals, across 12 offices globally - on a mission to drive us towards being the best in the business. 

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.


Applicant tracking system by Teamtailor