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Director of IT Operations

Jackpotjoy group, is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Vera&John, Botemania, Starspins, and Intercasino. We are a passionate team of Winners creating Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World.


The individual will lead and manage the Group IT Operations related agenda with our internal and external clients, executing strategic management projects and managing the IT Operations related processes. The incumbent is responsible for all aspects of the IT Operations, providing high-quality, timely and efficient support and solutions to internal stakeholders. Furthermore, this role focuses on: 


  • Being a high-level departmental leader who develops and maintains the IT strategic road-map, ensuring that IT capabilities continually support the overall business’s goals and objectives 
  • Implement and maintain IT policies and procedures that enable strong security and risk-management capabilities. 
  • Explores new technologies and software as appropriate 
  • Ensures high performance of the IT department 
  • Is in charge of business continuity and disaster recovery  
  • Recommends and implements new investments within technology infrastructure 
  • Assumes responsibility of oversights of the entire network and system infrastructure ensuring proper configuration, implementation, maintenance, and monitoring of security firewalls, sites/software, servers, data and file encryption, and internet connections. 
  • Plays a mentorship role to key IT personnel, promoting professional growth, and readying them for the occupation of his position in the future.  

Strategy and Infrastructure 

  • Plays a strategic role in the IT Department coordinating the selection, implementation, and the upgrade of the business’s software/applications and services.  
  • Implementing and documenting a business recovery strategy for the purpose of resuming operations of system architecture in the event of a disaster 
  • Establish security architecture and implements procedures and controls that ensure that information and data are secure and in compliance with the security and storage regulations of the business. 
  • Leads the process and team members in the analysis, enhancement, and tailoring of current practices and existing systems in order to increase operating efficiencies as well as reduce and cut costs within the business. 
  • Ensures consistency and maintainability of existent infrastructure environments through creation, maintenance, and enforcement of well documented standards and procedures of technical solutions. 
  • Being accountable for the operational and capital budgets, addressing the needs of various areas of the IT department, for example, system infrastructure, security, networks, and databases the needs of various areas of the IT department, for example, system infrastructure, security, networks, and databases. 
  • Ensures adherence to overall financial objectives of the business and tracks the annual departmental expenditures and directs the department’s financial needs in conjunction with the financial department. 

Collaboration and Support 

  • Building collaborative culture within the department and partners with various departments within the organisation.  
  • Partners with HR in determining the criteria for hiring and recruitment of the IT department in order to guarantee consistent and high departmental performance. 


  • Plays an analytical role constantly assessing the effectiveness of the existing sites, software/applications, data, and processes developed by the department. 
  • Analyzing complex business requirements and makes recommendation for technical solutions, ensuring that these solutions are aligned with the overall business vision, mission and direction. 


  • Plays a role in the maintenance of knowledge within the IT department, coordinating the implementation of best practices and the adaptation of suitable trends. 
  • Keeps track of licensing on all IT related items. 

Other duties 

  • Will perform similar duties as he deems appropriate for the proper execution of his duties and duties assigned by the Chief Technology Officer.  


  • Strong IT experience with a proven track record in a comparative management role  with a focus on handling the full IT Operations scope, within a comparative industry; 
  • Strong working knowledge of IT best practices; 
  • Experience in managing a geographically distributed team; 
  • Experience with end point device management; 
  • Experience in defining a unified data management policy and setting up and managing the Intranet;  
  • Be ready and able to travel between the Company’s offices; 
  • Experience and interest in working within a fast paced, multinational company; 
  • A fun and outgoing personality with strong communication and interpersonal skills; 

The ideal candidate should be a team player who can form positive relationships at all levels of the business. You should be resilient and approachable with the ability to work successfully in a dynamic, fast-paced environment. We are looking for someone with a proactive mindset who's willing to contribute to our growing team.  

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The Emporium, Triq C. De Brocktorff, Msida
Malta Directions

Why join us?

  • Relocation opportunities

    Does this sound like the perfect role for you, but you’re not based in Malta? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package and full visa support to help you settle here.

  • Full ownership

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in five years’ time? Then tell us! We love a long-term plan and will do our best to help you get there.

  • Amazing colleagues

    Hey, we have to spend eight hours a day together. That’s over 2,000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best.

  • English language lessons

    You have the opportunity to continue learning English when you work with us. Professional language lessons are organized at the office and are completely free!

  • Health insurance & gym allowance

    Your health and wellbeing are of utmost importance to us, so you will also benefit from a company-sponsored private health insurance scheme for yourself and your direct dependents (spouse and children), as well as a yearly allowance on your fitness-related expenses.

  • Added benefits

    A company phone, daily breakfast, monthly massage, monthly office BBQ, and quarterly social events – these are some of the extra benefits you’ll enjoy when you join Jackpotjoy Group.

Office Culture & Environment

We pride ourselves on being one of the most dynamic multi-brand online casinos, with an ambition to bring the Jackpotjoy Group winning feeling to the world.

We're well on our way to becoming a world-wide player, thanks to a team of over 350 awesome and talented individuals, across 12 offices globally - on a mission to drive us towards being the best in the business. 

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.

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