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Responsible Gambling Officer - Swedish Speaking

Jackpotjoy group, is a global online gambling operator with over 30 online bingo and casino brands including Jackpotjoy, Vera&John, Botemania, Starspins, and Intercasino. We are a passionate team of Winners creating Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World.

Key Responsibilities:

Responsible for handling all cases relating to problem gambling and underage gamblers. You will continually review and improve existing policies and procedures to ensure compliance with the relevant regulatory bodies as well as work with the player facing departments to make sure they are aware of the social responsibility we have throughout the company.

  • Handle all Responsible gambling cases while liaising with internal departments and making detailed logs of each case.
  • Daily reviewing, monitoring and follow up on specific RG cases related to our proactive approach of possible at risk customers
  • Interact with RG customers via chat, email, phone and other channels
  • Review and monitor the current responsible gambling programs and the effectiveness of those programs.
  • Recommend policies and procedures to enhance the effectiveness of those programs.
  • Ensure Responsible Gambling is an integral part of the daily operations in everything, from customer service to marketing and technical enhancements.
  • Educate and provide information to all staff in Responsible Gambling strategies and procedures.
  • Promote awareness of responsible gambling issues.
  • Ensure Compliance with Responsible Gambling Legislative Requirements. 

Skills:

  • Fluency in both written and oral English and Swedish
  • Must have at least 1 year working experience in the iGaming industry.
  • In-depth knowledge of responsible gambling regulations in relevant markets.
  • Excellent problem solving and analytical thinking/innovation.
  • Exceptional time management and multi-tasking skills
  • Commitment to continuous improvement
  • Some understanding of AML requirements would be beneficial
  • Participate in general company administration.

Personal Attributes: 

  • Outstanding interpersonal skills and the ability to establish positive relationships with employees at all levels of the business as well as external partners essential.
  • Resilient, approach to working in a dynamic, complex and often hectic environment
  • Proven track record of making decisions and problem solving
  • Always operates with the highest levels of honesty, integrity and confidentiality, acting in the best interest of the business at all times
  • Ability to work to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure.
  • If you are fun, reliable and quirky and feel you have what it takes to fill the role, we want to hear from you.

Benefits:

We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Malta

The Emporium, Triq C. De Brocktorff, Msida
Malta Directions

Why join us?

  • Relocation opportunities

    Does this sound like the perfect role for you, but you’re not based in Malta? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package and full visa support to help you settle here.

  • Full ownership

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in five years’ time? Then tell us! We love a long-term plan and will do our best to help you get there.

  • Amazing colleagues

    Hey, we have to spend eight hours a day together. That’s over 2,000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best.

  • English language lessons

    You have the opportunity to continue learning English when you work with us. Professional language lessons are organized at the office and are completely free!

  • Health insurance & gym allowance

    Your health and wellbeing are of utmost importance to us, so you will also benefit from a company-sponsored private health insurance scheme for yourself and your direct dependents (spouse and children), as well as a yearly allowance on your fitness-related expenses.

  • Added benefits

    A company phone, daily breakfast, monthly massage, monthly office BBQ, and quarterly social events – these are some of the extra benefits you’ll enjoy when you join Jackpotjoy Group.

Office Culture & Environment

We pride ourselves on being one of the most dynamic multi-brand online casinos, with an ambition to bring the Jackpotjoy Group winning feeling to the world.

We're well on our way to becoming a world-wide player, thanks to a team of over 350 awesome and talented individuals, across 12 offices globally - on a mission to drive us towards being the best in the business. 

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.

email
@jpj.com
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