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Service Management Specialist

Jackpotjoy group, is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Vera&John, Botemania, Starspins, and Intercasino. We are a passionate team of Winners creating Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World.

The Service Management Specialist is responsible for supporting the Service Management framework including coordinating, monitoring and improving all service management activities.

Main Responsibilities:

  • Contributing towards the overall quality of all Service Management deliverables;
  • Supporting and overseeing the Service Level Management and Supplier Management frameworks;
  • Responsible for the design, operation and compilation of Service Management metrics and reports;
  • Analysing, reviewing and reporting performance results against the criteria established in contractual agreements;
  • Responsible for the upkeep, configuration, and reliable operation of the internal Jira and Confluence Service Management System;
  • Overseeing the management of suppliers’ contracts and act as the consulting body responsible to monitor supplier performance;
  • Focus on managing communications across customers and IT to ensure that incidents are dealt with by priority and customer needs;
  • Managing and administrating the IT assets and applying appropriate tools, techniques and processes for administering them;
  • Responsible for the streamlining of internal processes and suggesting innovations to improve service delivery;
  • Ensuring that all systems support the Knowledge Management framework in an integrated fashion;
  • Supporting financial management activities such as procurement / invoicing processes and IT annual budgets for the IT Department.


  • Bachelor’s degree in ICT or another relevant subject.
  • ITIL Foundation or have experience working in an ITIL environment.
  • Proficient with Atlassian application suite (mainly Jira and Confluence).

Qualities and skills required:

  • Problem solving skills
  • Good analytical and communication skills
  • Positive, confident and able to work under pressure and on own initiative;
  • Effective team player.
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The Emporium, Triq C. De Brocktorff, Msida
Malta Directions

  • Relocation opportunities

    Does this sound like the perfect role for you, but you’re not based in Malta? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package and full visa support to help you settle here.

  • Full ownership

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in five years’ time? Then tell us! We love a long-term plan and will do our best to help you get there.

  • Amazing colleagues

    Hey, we have to spend eight hours a day together. That’s over 2,000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best.

  • Health insurance & gym allowance

    Your health and wellbeing are of utmost importance to us, so you will also benefit from a company-sponsored private health insurance scheme for yourself and your direct dependents (spouse and children), as well as a yearly allowance on your fitness-related expenses.

  • Added benefits

    A company phone, daily breakfast, monthly massage, monthly office BBQ, and quarterly social events – these are some of the extra benefits you’ll enjoy when you join Jackpotjoy Group.

Office Culture & Environment

We pride ourselves on being one of the most dynamic multi-brand online casinos, with an ambition to bring the Jackpotjoy Group winning feeling to the world.

We're well on our way to becoming a world-wide player, thanks to a team of over 400 awesome and talented individuals, across 12 offices globally - on a mission to drive us towards being the best in the business. 

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.

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  • Lisa Galea
  • Luke
  • Mark Borg

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