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UK Retention Specialist

We’re a caring, sharing, and rewarding kind of casino!

Our aim is to be the world’s number one casino, and we won’t settle for anything less. We work hard and we play even harder.

We are looking for a UK Retention Specialist who will be responsible for creating plans that maximise customer engagement, retention and reactivation among existing customers through a variety of online and offline marketing channels across their local markets.

Duties & Responsibilities :

  • Manage all customer lifecycle and reactivation communications across all channels (email, website, SMS, push notifications, phone, direct mail, real-time messaging).
  • Create clear retention plans for your market – including detailed briefs for the CRM execution team including targeting, mechanics and channel mix.
  • Be hands-on and assist with the implementation of all campaigns across each brand and product.
  • Work closely with your regional team (Country Manager & Customer Care team)  to ensure consistent delivery is achieved across all channels.
  • Work closely with our in-house creative studio to implement additional brand content (both visual and copy)
  • Report on day-to-day CRM activity and ensure reports are up to date and accurate. This will in effect allow the team to develop insight into the effectiveness of all lifecycle campaigns, which will ultimately provide the intelligence to continuously improve and identify future opportunities for growth.
  • Constant optimisation of activity based on analysis.
  • Adoption of A/B testing of activity.


Essential Criteria:

  • 1 years+ experience in CRM in a data and performance driven environment within Gaming.
  • Meticulous attention to detail and strong analytical skills.
  • Fluent in English with excellent written and verbal communication skills.
  • Proven ability to take ownership of a promotion/campaign from conception to completion.
  • Brimming with new and innovative ideas.
  • Excellent time management and organisational skills.
  • Strong team player.



We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

We’ve just moved into brand new, central offices, with fantastic facilities for your daily use. After all, if you’re going to be spending your days with us, we think you should enjoy it! Our event team organises great parties, team building events and excursions- we’ll also treat you to our scrumptious office breakfasts, and maybe even a drink or two after work.



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The Emporium, Triq C. De Brocktorff, Msida
Malta Directions

Why join us?

  • Relocation Opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full Responsibility

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing Colleagues

    Hey, we have to work 8 hours a day with these guys. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best. They just have to!

Office Culture & Environment

We pride ourselves as being one of the most dynamic multi brand, online casinos and settling for nothing but the best.

Our ambition is to be a world-wide player and we are well on our way. This ambition is driven by a team of awesome and talented individuals, each having their own superpower and contributing towards making us the best in the business.

When people join the team, they stick around and never look back. We firmly believe that going to work should be a positive experience and we do our very best to make sure that our employees are happy.

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

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