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VIP Account Manager (Norway)

We’re a caring, sharing, and rewarding kind of casino! Our aim is to be the world’s number one casino, and we won’t settle for anything less. We work hard and we play even harder.

Reporting to the Head of VIP, the ideal candidate will be responsible for the handling, retention and development of a portfolio of high value VIP players.

This role will entail individual management of key VIP players and prospectives, and in so doing performing towards defined KPIs and strict targets.

You will be expected to:

  • Personally manage a strong portfolio of very valuable customers
  • Develop and implement communications and bonus plans for the relevant players
  • Build individual account player plans for top contributors
  • Cultivate and build relationships within the VIP player base
  • Work with the VIP team to localize promotions and campaigns for your portfolio of players
  • Achieve targets for the region as part of the overall VIP plan
  • Take ownership of the potential VIP programme within your region
  • Report on actual performance V target. Provide insight and recommendations
  • Work towards KPIs agreed upon with the Head of VIP
  • Liaise with other teams and departments to implement solutions for your region/players 
  • Extract feedback from VIP customers. Filter and circulate across departments to implement solutions. 
  • Work closely with the Country Manager to support the regional strategy 

Role Requirements:

  • Have a strong business acumen to implement the best strategic solutions
  • Possess very strong (Native Norwegian) communication skills
  • Have strong interpersonal and dialogue skills
  • Be a strong and willing phone and email communicator
  • Flexible, dedicated and accustomed to working towards targets
  • Organise and coordinate VIP specific events
  • Willing to travel to meet and host VIP customers
  • Strong level of written and spoken English
  • Gaming experience within VIP/Retention will be considered an asset but is not a requirement 

Benefits:

We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

We’ve just moved into brand new, central offices, with fantastic facilities for your daily use. After all, if you’re going to be spending your days with us, we think you should enjoy it! Our event team organises great parties, team building events and excursions! We’ll also treat you to our scrumptious office breakfasts, and maybe even a drink or two after work.

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Malta

The Emporium, Triq C. De Brocktorff, Msida
Malta Directions

Why join us?

  • Relocation Opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full Responsibility

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing Colleagues

    Hey, we have to work 8 hours a day with these guys. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best. They just have to!

Office Culture & Environment

We pride ourselves as being one of the most dynamic multi brand, online casinos and settling for nothing but the best.

Our ambition is to be a world-wide player and we are well on our way. This ambition is driven by a team of awesome and talented individuals, each having their own superpower and contributing towards making us the best in the business.

When people join the team, they stick around and never look back. We firmly believe that going to work should be a positive experience and we do our very best to make sure that our employees are happy.

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.

email
@jackpotjoygroup.com
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