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Risk Investigator

We’re a caring, sharing and rewarding kind of casino! Our aim is to be the world’s number one casino, and we won’t settle for anything less. We work hard and we play even harder.

The Investigator is responsible for reviewing the overall customer activity on all sites and identify risk patterns that can harm the business. This includes, but not limited to:

  • Building and maintaining clear operational processes for The Risk Department and the rest of the business in specific risk areas like AML, bonus abuse and affiliate fraud
  • Chargeback processing, analysis and disputes
  • Predictive analytics and fraud rules setup
  • Collaborating with the rest of the business to ensure promotions and payment channels are secured and not exposed 


Investigate high risk events and clients and take action in line with gaming regulations standards, Anti Money Laundering policies and business decisions. 

  • Investigate accounts, activity or documents escalated by the Monitoring Team or anyone else in the business
  • Detect fraud trends through requested reports and analyse discovered fraud patterns.
  • Investigate fraud trends escalated by different parts of the business.
  • Suggest operational or technical changes to prevent occurrences of detected fraud patterns.
  • Build and maintain clear operational processes for one or more areas of expertise: Bonus abuse, Affiliate fraud, Anti Money Laundering and compliance policies, Chargeback analysis and dispute, predictive analytics and fraud rules configuration.
  • Monitor and assess the post-period implementation of Payments and Risk management strategies.
  • Document fraud cases, processes, Suspicious Activity Reports and other reports.

Participate in controlling, documenting and reducing Risk in the most efficient way.

Cooperate with the Risk Investigations Team Leader and the other departments to contribute to the success of the Risk Department and its objectives.

  • Keep the Risk Investigations Team Leader informed of task accomplishment, issues and status.
  • Participate in reaching objectives for the Risk Department, The Investigation Team and the business as a whole.
  • Maintain SLAs and help sustain operational performance level.
  • Help the Monitoring team into creating efficient and necessary reports and educate them about fraud trends.
  • Work across verticals to assist other departments, improve cooperation in the business and spread Risk awareness.
  • Liaising with gaming providers and payment service providers to identify and prevent fraud.

The above duties should give an overall picture of the employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list, additional, related, duties may be assigned by the manager in line with business exigencies and continuity


We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best risk teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

We’ve just moved into brand new, central offices, with fantastic facilities for your daily use. After all, if you’re going to be spending your days with us, we think you should enjoy it! Our event team organises great parties, team building events and excursions- we’ll also treat you to our scrumptious office breakfasts, and maybe even a drink or two after work.

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Or, know someone who would be a perfect fit? Let them know!


The Emporium, Triq C. De Brocktorff, Msida
Malta Directions

Why join us?

  • Relocation Opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full Responsibility

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing Colleagues

    Hey, we have to work 8 hours a day with these guys. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best. They just have to!

Office Culture & Environment

We pride ourselves as being one of the most dynamic multi brand, online casinos and settling for nothing but the best.

Our ambition is to be a world-wide player and we are well on our way. This ambition is driven by a team of awesome and talented individuals, each having their own superpower and contributing towards making us the best in the business.

When people join the team, they stick around and never look back. We firmly believe that going to work should be a positive experience and we do our very best to make sure that our employees are happy.

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

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