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German Customer Support Agent

We’re a caring, sharing, and rewarding kind of casino! Our aim is to be the world’s number one casino, and we won’t settle for anything less. We work hard and we play even harder.

Dumarca Gaming Ltd, is a global online gaming operator with flagship online casino brands Vera&John and Intercasino, holding gaming licences in Malta, UK and Denmark with over 260 team members, worldwide. Dumarca Gaming Ltd. is part of Jackpotjoy Group, a subsidiary of Jackpotjoy plc which also owns online bingo & casino brands such as JackpotJoy, Starspins, Botemania, Costa Bingo and Slot Crazy. 

We are looking for a German Customer Care Agent to help us deliver a superior gaming experience to our customers. The goal is to build and improve customer value, satisfaction, and loyalty through direct customer interaction.

The successful candidate will be an outgoing, hardworking, and fun individual whose personality and skills shine the brightest at all times - this is a shift base role hence a perfect career possibility for a socially dynamic, networking and charismatic person.

Key responsibilities:

  • Nurture and support player relationships via phone, e-mail, and live chat
  • Support and contribute to our CRM infrastructure
  • Participate in the planning of customer engagement initiatives
  • Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
  • Monitor campaigns and promotions across all allocated customer touch points
  • Receive, handle, and translate customers’ KYC documents
  • Be the point of contact for your regional Country Manager

Essential requirements:

  • Native level of German
  • Fluent level of written and spoken English
  • Strong communication and interpersonal skills
  • Strong writing skills (spelling & grammar)
  • Ability to write content in a creative and catching manner
  • Basic knowledge of Microsoft Word and Excel

Desirable requirements:

  • Previous customer care experience
  • iGaming experience

The ideal candidate should be a team player who can form positive relationships with employees at all levels of the business. You should be resilient and approachable with the ability to work successfully in a dynamic, fast-paced environment. We are looking for someone with a proactive mindset who’s willing to contribute to our growing team.

Benefits:

We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

We’ve just moved into brand new, central offices, with fantastic facilities for your daily use. After all, if you’re going to be spending your days with us, we think you should enjoy it! Our event team organises great parties, team building events and excursions! We’ll also treat you to our scrumptious office breakfasts, and maybe even a drink or two after work.

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Or, know someone who would be a perfect fit? Let them know!

Malta

The Emporium, Triq C. De Brocktorff, Msida
Malta Directions

Why join us?

  • Relocation Opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full Responsibility

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing Colleagues

    Hey, we have to work 8 hours a day with these guys. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best. They just have to!

Office Culture & Environment

We pride ourselves as being one of the most dynamic multi brand, online casinos and settling for nothing but the best.

Our ambition is to be a world-wide player and we are well on our way. This ambition is driven by a team of awesome and talented individuals, each having their own superpower and contributing towards making us the best in the business.

When people join the team, they stick around and never look back. We firmly believe that going to work should be a positive experience and we do our very best to make sure that our employees are happy.

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.

email
@jackpotjoygroup.com
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