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Technical Support Specialist

Jackpotjoy group is part of Gamesys Group, and a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Costa Bingo, Vera&John, Botemania, Starspins, and Intercasino. We are a passionate team of Winners creating Winners.

We are looking for a Technical Support Specialist to join our Legal and Compliance team, where you will be assisting with Gaming Compliance within different jurisdictions, as well as developing, initiating, maintaining, and revising company policies and procedures.

Key Responsibilities: 

  • Deliver high-quality support to all end-users in a courteous and professional manner.
  • Perform installations, upgrades, configuration, maintenance, troubleshooting and fine tuning of servers, desktops, laptops (Windows and Mac). 
  • Good knowledge of Windows Server, Active Directory and windows networking. 
  • Good knowledge of wired and wireless networks. 
  • Installation and deployment of network printers and phone systems
  • Relocate IT equipment including desktop computers, printers, monitors, phones and other general peripherals. 
  • Actively manage IT Helpdesk requests. 
  • Maintain an inventory of company assets. 
  • Rack and stack of servers, server cabling and patching. 
  • Good understanding of Service Desk and ticket management. 

Skills: 

  • At least 2+ years of related experience. 
  • Strong communication skills anbd customer service experience 
  • Ambitious and keen to learn
  • Knowledge of servers, desktops, laptops, mobile devices, and printers 
  • Strong troubleshooting skills 
  • Nice to have – MCSA, CCNA, A+ Certification 
  • Knowledge of Office365 would be considered an asset. 

Benefits: 

We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights! 

Or, know someone who would be a perfect fit? Let them know!

Malta

The Emporium, Triq C. De Brocktorff, Msida
Malta Directions

  • Relocation opportunities

    Does this sound like the perfect role for you, but you’re not based in Malta? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package and full visa support to help you settle here.

  • Full ownership

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in five years’ time? Then tell us! We love a long-term plan and will do our best to help you get there.

  • Amazing colleagues

    Hey, we have to spend eight hours a day together. That’s over 2,000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best.

  • Health insurance & gym allowance

    Your health and wellbeing are of utmost importance to us, so you will also benefit from a company-sponsored private health insurance scheme for yourself and your direct dependents (spouse and children), as well as a yearly allowance on your fitness-related expenses.

  • Added benefits

    A company phone, daily breakfast, monthly massage, monthly office BBQ, and quarterly social events – these are some of the extra benefits you’ll enjoy when you join Jackpotjoy Group.

Office Culture & Environment

We pride ourselves on being one of the most dynamic multi-brand online casinos, with an ambition to bring the Jackpotjoy Group winning feeling to the world.

We're well on our way to becoming a world-wide player, thanks to a team of over 400 awesome and talented individuals, across 12 offices globally - on a mission to drive us towards being the best in the business. 

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner.

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.

email
@jpj.com
  • Carlo
  • Federico Milanetti
  • Francesca
  • Heidi Trinh
  • Kari
  • Kate Walker
  • Kristofer Muscat
  • Lisa Galea
  • Luke
  • Mark Borg
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