facebook tracking

RightNow Technical Administrator

Jackpotjoy group, is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Costa Bingo, Vera&John, Botemania, Starspins, and Intercasino. We are a passionate team of Winners creating Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World.

The Technical Administrator will be responsible for creating and fostering a knowledge sharing culture specifically within Customer Support as well influencing to departments towards this culture. The individual within this role is expected to mine data to spot opportunities for improving support processes, troubleshooting techniques, problematic product areas, improve the overall customer experience and will be the first point of contact for external partners. Coordinating with resources internally to make sure the supporting structure for future features are created. Involving product teams, UX/UI, brand managers and other stakeholders.

As a key contributor to the Customer Support team, we are looking for individuals that understand the value of teamwork, ability to self-learn, have a positive “can do” attitude and are motivated to help us to make our customers successful and grow our business.

This role will ensure a successful integration, data migration and further development of new features in RightNow across our brands. We are looking for a person who can ‘hit the ground running’ and take over from the current post holder.  

 

Duties and responsibilities:

RightNow analytics:

  • Create and configure custom reports for key stakeholders and country managers.
  • Provide and manage scheduled reports.

Application appearance and site admin:

  • Create and implement workspaces, wallboards, navigation sets, customizable menus and agent’s workflows.
  • Incident management and reporting.
  • Generate business rules and manage the system configuration settings.
  • Create and update SLA’s and KPI’s.
  • Configure message templates and system interface configurations.

Mail/Chat/ Phones: 

  • Produce and oversee chat and email configurations and rules (including proactive chat).
  •  Create and manage CSAT/NPS surveys and mailings.
  • Integrating phone systems.

Customer portal and staff management:

  • Customize and manage templates, pages, and themes.
  • Customize and oversee tags, widgets, and assets.
  • Create profiles, staff accounts and manage permissions/ access levels.

Benefits:

We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Department

Malta

The Emporium, Triq C. De Brocktorff, Msida
Malta Directions

Why join us?

  • Relocation Opportunities

    Is your dream job at Jackpotjoy Group in Malta, but you’re all the way in Brazil? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package to help you on your way.

  • Full Responsibility

    We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be empowered. Be successful.

  • Fast career track

    Do you know where you want to be in 5 years’ time? Then tell us! We love a long term plan and will do the utmost to help you get there.

  • Amazing Colleagues

    Hey, we have to work 8 hours a day with these guys. That’s over 2000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best. They just have to!

Office Culture & Environment

We pride ourselves as being one of the most dynamic multi brand, online casinos and settling for nothing but the best.

Our ambition is to be a world-wide player and we are well on our way. This ambition is driven by a team of awesome and talented individuals, each having their own superpower and contributing towards making us the best in the business.

When people join the team, they stick around and never look back. We firmly believe that going to work should be a positive experience and we do our very best to make sure that our employees are happy.

We work hard and play hard, and if this sounds like the place for you, then you're in the right corner

As our good friend Aristotle once said: “Pleasure in the job puts perfection in the work.”

Already working at Jackpotjoy Group?

Let’s recruit together and find your next colleague.

email
@jackpotjoygroup.com
Teamtailor

Applicant tracking system by Teamtailor